Frequently Asked Questions

My ticket details have not been updated since I replied. Why?
Last Updated 9 months ago

If you replied to your ticket email to submit more information on your support request and later find that information on your ticket is missing or that your ticket details have not been updated for some reason, then it might be that your email did not arrive at this support desk.

Just because an email is sent does not necessarily mean that it will arrive at its destination. For that reason we do not recommend replying to support tickets to update them.

Instead we recommend that you click on your login link or your ticket number that you find in each email so that you can complete your support ticket update via your web browser.

That way your can guarantee that your latest updates are added to each of your tickets and that they will be seen and replied to accordingly.

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