Just bought a new Vodafone Pay As You Go (PAYG) sim or phone and discovered they sold you a Big Value Bundle (BVB) one instead?
Are are you looking for an easy way to opt out of those damned annoying Vodafone BVB plans and just want to switch to basic, plain, standard, gold old fashioned PAYG?
Then do like I did below and go on Vodafone Live Chat and get them to help change you over to basic PAYG.
I was pretty annoyed to find that the guy in the shop had sold me a sim card with big value bundle and not the Pay as you go one I had asked for, but I figured it would be fairly easy to change it over myself without risking losing any credit.
I spent a full day trying to opt out of one plan to another and still could not get over to bog standard pay as you go.
(The reason I needed the new PAYG sim card was because Vodafone had cut off the old number. Apparently Vodafone now cuts you off if you don’t use your phone to make a chargeable call or text every three months according to the guy in the shop! Didn’t that used to be every six months? Unbelievable.)
But nothing I tried myself could change me over to PAYG without losing the £10 credit I had only put on the sim card the day before, even though I had not used the phone to make a chargeable call or text.
That was when I decided that the only way I was going to fix the problem was to go one one of those live chat things – which I normally dislike as they never seem to solve the problem, but was pleasantly surprised as this one did!
The method I describe below in my live chat should work for anyone wanting to opt out of Big Value Bundles and switch to Pay As You Go, but in my exact case I was sold a sim card with BVB applied automatically despite me specifically asking for a £10 PAYG one in the shop.
I actually forgot to post this Vodafone live chat transcript here last week, but better late than never, right?
As you will see below I edited out certain details and replaced them with default values, but you can still understand the basic point of the chat.
Anyway the duration of the following live chat was only around ten minutes, which I thought was pretty good considering I had spent most of the previous day trying to figure out how to fix the problem myself:
LIVE CHAT TEXT BEGINS
Chat start time June 19, 2018 9:07:38 AM GMT+04:00
Chat end time June 19, 2018 9:18:23 AM GMT+04:00
Duration (actual chatting time) 00:10:45
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You’re now chatting with AGENT’S NAME.
AGENT’S NAME: Hi, you’re chatting with AGENT’S NAME, how may I help you today?
MY NAME: Hello, I purchased a new PAYG sim card yesterday, however I think the person in the shop sold me a BVB one by accident because when I tried to change it to PAYG the credit has been lost. Can you get it back for me please?
AGENT’S NAME: Sorry for the trouble caused to you.
AGENT’S NAME: I’ll help you in this.
AGENT’S NAME: Is XXXXXXXXXXX the concerned number?
MY NAME: Yes that is right
AGENT’S NAME: Thanks.
AGENT’S NAME: Can I know the name registered on your account?
MY NAME: Yes the name is MY NAME
AGENT’S NAME: Thanks.
AGENT’S NAME: Could you confirm the 3rd and 4th digit of your PIN?
MY NAME: XX is the digits
AGENT’S NAME: Thanks for confirming your details.
AGENT’S NAME: Let me check.
AGENT’S NAME: I’ve checked and can see that you’ve topped up the account on 18th June and the credit got disappeared.
AGENT’S NAME: I’ll proceed and add £10 credit back on the account.
AGENT’S NAME: I’ve sorted it for you and added £10 credit back on the account.
MY NAME: Will that be applied as normal pay as you go credit?
AGENT’S NAME: Yes, it will be applied as normal pay as you go credit.
MY NAME: Thank you very much for all your help, you have been wonderful.
AGENT’S NAME: I’m glad to hear that.
AGENT’S NAME: Any other query for me?
MY NAME: That was all thank you, I will close this now, if that is okay?
AGENT’S NAME: Sure.
AGENT’S NAME: I hope I have been quick & cordial enough in resolving the concern for you today. I hope you had a nice experience on chat with us today.
AGENT’S NAME: It was delight chatting with you and I thank you for being a wonderful customer to Vodafone.
Info: Thanks for chatting with us.
LIVE CHAT TEXT ENDS
I hope the above live chat transcript helped some of you opt out of Vodafone big value bundles and transfer over to pay as you go standard, which I know is something many of us that only really use a mobile for emergency/occasional use would like to know.
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